TOP ASKED

Is it really waterproof?

Yes, you heard that right! We use a coating process called Physical Vapor Deposition (PVD). With this process, our 18k gold is bonded onto surgical grade stainless steel at a very high temperature. During this process, the materials change from a liquid phase to a solid phase at the same time. This makes our jewelry resistant to chips and tarnishing. A few things to keep in mind about our waterproof jewelry.

  • Please make sure to dry your jewelry after getting it wet.
  • Most of our pieces are polished to a mirror finish, please note that strong chemicals in some pools may reduce how shiny your jewelry looks.

Is it hypoallergenic?

Our stainless steel is cadmium, brass, nickel and lead free. This minimizes the risk of an allergic reaction.

Carbon neutrality

Every month, we reduce our carbon emissions by financially supporting conservation projects around the world. These projects include things like planting trees and investing in renewable energy sources that help decrease climate change's impact. We are committed to finding more sustainable solutions to reduce our shipping emissions.

SHIPPING & DELIVERY

Current production time

Our current production time is 2-4 business days.

How much is shipping?

Our shipping fees range from $5-$15 depending on location. Shipping prices will be calculated at checkout based on your shipping address.

When will my order arrive?

It depends on where you are. Orders are shipped from Ontario, Canada. Orders shipped to Canada and the U.S. will take approximately 4-12 business days after shipped to arrive. International orders may take up to 21 business days to be delivered. Delivery details will be provided in your confirmation email.

How can I track my order?

After your order has been shipped, it may take up to 48 hours for your tracking number to become available. In some cases, you may receive two emails with updated tracking numbers, this happens only if your package changes carriers along the way. Use this link to track your order.

I never received my order

We are very sorry to hear this. Unfortunately, we are not held responsible for stolen/lost packages if the tracking information shows delivered. We will do our best to help you locate your package and provide you with solutions if your order has been lost in transit. If your package has been marked as delivered by the shipping carrier and you haven’t received it, we suggest you check with your neighbours, verify the provided address is correct and please call your local post office.

What countries do you ship to?

Yesterdam is able to ship to the following countries. If your country is not listed below, please let us know and we will try to provide you with a custom shipping quote.

Canada, United States, Australia, Austria, Belgium, Brazil, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, Switzerland, United Kingdom, Korea (the Republic of)

Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

What shipping couriers do you work with?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Will I be charged duties?

We are able to ship worldwide, but please review your country’s customs and duty policies before purchasing, as we are not liable for any fees or taxes your package may be subject to upon leaving Canada. Please note that even though it is very rare, packages held by customs may experience a delay of up to 30 days.

RETURNS & EXCHANGES

Return and Exchange policy

You may return the unused item in its original condition (with tags and original packaging) for store credit or refund as long as you reach out to us within 7 days from the delivery date. Please note that returns and exchanges are not available for personalized or final sale items. Customers are responsible for postage fees to return an order. Once an order has shipped out, we will not refund the shipping for a return. Shipping costs will only be refunded if an order is cancelled prior to shipment.

My order arrived damaged

We are so sorry to hear that. If you received a damaged, defective or wrong item, or are missing an item from your order, please contact us at hello@yesterdam.com with photos of the defective/wrong piece, and we will provide you with a solution.

What if my piece doesn't fit?

At this time, we do not offer resizing services. However, if your necklace or bracelet is too short, purchasing one of our detachable extenders is a great option, this is also a quick fix. If your piece is too long, please contact us for instructions on how to trim your piece safely.

What items are not eligible for returns?

Unless your piece arrives damaged or defective, all items that are personalized or "Last Chance" are not eligible for returns, exchange or refunds at any time and are final sale. Please reach out to us if you have any problems with your order.

How can I initiate a return?

Please note that items returned without notice and authorization will not be accepted. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way. Return postage fees must be paid by the customer. When returning an item, customers must use a shipping method with a tracking number. Returns or exchanges with no tracking will not be processed. To initiate a return, please contact us first at hello@yesterdam.com.

ORDERS & PAYMENTS

What types of payments do you accept?

You are able to place your order in any of the following currencies:

-Canadian Dollar (CAD$)
-American Dollar (USD$)
-Euro (EUR)
-Australian Dollar (AUD$)

Please note, some currency conversion fees may be applied by your bank/payment provider.

We accept the following payment methods: Visa (credit and debit cards), MasterCard (credit and debit cards), American Express Discover, Diner's Club, Apple Pay, PayPal, Interac and more!.

Can I update/cancel my order?

If your order has not been shipped, please reach out to us at hello@yesterdam.com with your order number within the first 6 (six) hours after placing your order. Please note that for custom and hand-stamped orders, once the order is placed, we are unable to change/cancel the order unless we are contacted immediately after the order has been placed (within 30 minutes). Shipping costs will only be refunded if an order is cancelled prior to shipment.

Can I apply a promo code to a purchase I already made?

Unfortunately, we cannot apply coupons to orders that have already been placed.

How can I apply a gift card, coupon or store credit to my cart?

You will be able to apply the code at checkout. Please note, you can use only one code per order.

How does Afterpay works?

With Afterpay, you can shop now and pay later. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks. The first payment will be taken when the order is placed. Please note, Afterpay reserves the right to deny any purchase, including those they deem suspicious. Any suspicious purchase will be refunded and the order cancelled. Late fees may apply, and customers may be blocked from using Afterpay again if they fail to pay on time. Visit the Afterpay website to learn more about their terms and conditions.

60-DAY WARRANTY

How does the 60-day warranty work?

We understand accidents happen. A 60-Day Complimentary Warranty from the date of shipment will be honored on all pieces. This warranty covers replacement or store credit only at this time. If you need a repair outside of this period, please contact us to discuss repair fees.

Warranty exceptions

Please contact us first before bringing your item to another repair shop. Alterations or repairs done elsewhere will void your 60-Day warranty. Please note that this warranty does not include replacement or resizing to fit a larger size. Instead, it includes replacements for broken clasps, jump rings, chains, etc.

What is not covered?

We do not cover abusive wear! Generally, customers confuse abusive wear with being extremely rough with the jewelry. This is sometimes the case but not always. Abusive wear may include, loss of color due to over-polishing, broken chain bracelets due to wrong sizing, misshaping a ring into an oval shape, contact with chemicals, and more.

JEWELRY CARE & MATERIALS

Sterling Silver

Sterling silver is composed of 92.5% pure silver and is considered a precious metal. To enhance this metal's durability, 7% of another metal is added to strengthen the piece. This addition does not compromise your silver piece's appearance. This is just a way to make your piece more durable over time.

To care for your sterling silver piece:
- Avoid wearing your piece in a chlorine pool to preserve shine.
- Chemicals in lotions and perfumes may darken silver jewelry. Put on your jewelry after applying lotions and perfumes to your body.
- Your jewelry can be used in the shower. It is, however, recommended to dry your jewelry immediately after.
- Store in air-tight bags with anti-tarnish properties. Store individually to avoid scratches and tangling.
- Chemicals, sweat and perspiration, and harsh sunlight can tarnish your silver piece. It is best not to wear your piece when working out or jogging.
- The good thing about sterling silver is that if it gets dull, a little polishing should make your piece sparkle again. Gently polish your piece to restore its shine only when necessary. Do not overpolish.
- Remove your piece while doing household chores. The chemicals present in household cleaners will damage and tarnish your piece.

18k PVD Gold & Stainless Steel

Our 18k PVD Gold Coating is bonded to a stainless steel, sterling silver or titanium base. Thanks to this bonding process our plating is 6-8 times more durable than other plating methods, and the best part, it is waterproof.

GIFTING

Does my order come gift wrapped?

Please leave a note in the cart letting us know which items are a gift. We'll pack them in different pouches and provide a gift bag at no additional cost. That said, we will combine most items into one pouch and box if it is not indicated as a gift.

We are unable to accommodate shipments of only packaging at this time, due to the increased shipping fees associated.

Do you have gift cards available?

Yes! Our digital gift cards can be sent directly to your or the recipient's e-mail address. Please note that our gift cards are non-refundable. Coupons or promotions cannot be applied to gift cards.

Do gift cards expire?

Gift cards never expire.

Is there an invoice in the package?

No worries, we'll never include receipt/invoice in the package unless requested by you. Receipts are sent via email after an order is placed.